Cancellations & Returns


We offer a 7 day Money Back Guarantee on all products except for altered and custom ordered merchandise. Call customer service at 505.984.1419 within 7 days of receipt of the merchandise.

All refunds will be provided in the same method of initial payment at the time of purchase within 7 business days upon receipt of the returned merchandise, less a 3% restocking fee. Sale merchandise is non-returnable.


For the preservation of all your fine jewelry, have it checked by a professional every six months. If you notice your gemstone(s) is loose, take it to a jewelry professional at once. Remember these gemstones are rare, please respect them.

Fairchild and Company’s inlay policy is: A piece of inlaid stone which falls out within three years of purchase is replaced without charge except for the cost of shipping. Any stone/stones which break is replaced at current replacement value plus shipping.